Refund policy

This Refund Policy applies to all purchases made from Lime Graphics. By placing an order on our website, you agree to the terms stated below. For return and exchange conditions, please see our Return & Exchange Policy.

1. Eligibility for Refunds

Refunds may be issued only for:

  • Non-custom items returned within 30 days of delivery
  • Items that are defective or damaged upon arrival
  • Orders canceled within the allowed cancellation window (see Section 5)

Custom-made items are not eligible for refunds, except in cases of a confirmed manufacturing defect or an error on our part.

2. Refund Conditions

To qualify for a refund:

  • The item must be unused, uninstalled, and in its original condition.
  • You must contact us prior to returning any item.
  • You must provide proof of purchase (order number, email, or receipt).
  • Photo or video evidence may be required to evaluate a claim.

We reserve the right to deny refund requests that do not meet these criteria.

3. Non-Refundable Items

  • Custom orders and personalized products
  • Items that have been installed or used
  • Items damaged due to improper installation or use
  • Items returned without prior approval
  • Shipping fees (unless the return is due to our error)

4. Processing Refunds

  • The refund will be issued to the original payment method.
  • Processing times vary depending on the payment provider (typically 3–10 business days).
  • We do not issue refunds to alternative payment accounts.

5. Order Cancellation

Orders may be canceled within 24 hours of placement. After this period, cancellation and refund may not be possible if production has started or the order has shipped. Custom orders cannot be canceled once production has begun.

6. Shipping Costs

Shipping costs are non-refundable unless the item arrived damaged, the wrong item was sent, or a return is approved due to our error. Customers are responsible for return shipping costs unless otherwise stated.

7. Lost or Delayed Shipments

We are not responsible for carrier delays, packages held by customs, or packages marked as delivered by the carrier. Refunds for lost packages may be issued only after the carrier completes an official investigation.

8. Contact Information

Email: support@lime.graphics

Warehouse Address:
8301 Brooklyn Boulevard, STE 900
Brooklyn Park, MN 55445, USA