Refund policy
<section class="page-return-exchange-policy">
<h1>Return & Exchange Policy</h1>
<p>
This Return & Exchange Policy applies to all purchases made from Lime Graphics.
By placing an order on our website, you agree to the terms outlined below.
</p>
<h2>1. General Return Conditions</h2>
<p>
We accept returns for eligible non-custom products. To qualify for a return:
</p>
<ul>
<li>The item must be a non-custom product.</li>
<li>The item must be unused, uninstalled, and in its original condition.</li>
<li>The item should be returned with original packaging, if possible.</li>
<li>You must contact us and receive return instructions before sending any item back.</li>
<li>Proof of purchase (order number, confirmation email, or receipt) is required.</li>
</ul>
<p>
Return requests must be submitted within <strong>30 days</strong> from the date of delivery,
unless otherwise required by applicable law.
</p>
<h2>2. Non-Returnable Items</h2>
<p>
The following items are strictly <strong>non-returnable</strong>:
</p>
<ul>
<li>Custom orders and personalized products.</li>
<li>Items produced according to customer specifications (size, design, color, text, etc.).</li>
<li>Items that have been installed, used, or modified.</li>
<li>Items damaged due to improper installation, handling, or use.</li>
<li>Items returned without prior authorization.</li>
</ul>
<h2>3. Exchanges</h2>
<p>
Exchanges may be offered for non-custom items, subject to stock availability.
If an exchange cannot be processed, a refund (for eligible items) may be issued instead,
according to our Refund Policy.
</p>
<p>
For exchanges due to customer preference (such as different size, design, or color),
the customer may be responsible for all related shipping costs.
</p>
<h2>4. Defective or Incorrect Items</h2>
<p>
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible.
We may request photo or video evidence to evaluate the issue.
</p>
<p>
If the claim is approved, we may:
</p>
<ul>
<li>Send a replacement item, or</li>
<li>Offer a refund for the affected item, or</li>
<li>Provide another suitable solution, at our discretion.</li>
</ul>
<h2>5. Return Process</h2>
<p>
To initiate a return or exchange, please contact our support team before sending back any items:
</p>
<p>
<strong>Email:</strong> <a href="mailto:support@lime.graphics">support@lime.graphics</a>
</p>
<p>
After your request is reviewed, we will provide instructions on how and where to send the return.
Items sent back without prior approval may not be accepted.
</p>
<h2>6. Shipping Costs for Returns</h2>
<p>
Unless the return is due to our error (such as a defective or incorrect item),
the customer is responsible for all return shipping costs.
</p>
<p>
Original shipping charges are non-refundable, except where required by law
or in cases where we have clearly made a mistake.
</p>
<h2>7. Condition of Returned Items</h2>
<p>
Returned items will be inspected upon receipt. We reserve the right to:
</p>
<ul>
<li>Refuse a return if the item is used, damaged, or not in its original condition.</li>
<li>Apply a partial refund if the item shows signs of use or installation.</li>
</ul>
<h2>8. Processing Time</h2>
<p>
Once the returned item is received and inspected, we will notify you of the approval or rejection
of your return or exchange. If approved, the exchange or refund will be processed according to
our Refund Policy and the timelines of the payment provider.
</p>
<h2>9. Custom Orders</h2>
<p>
All custom and personalized orders are <strong>final sale</strong>.
They cannot be returned, exchanged, or refunded, except in cases of a confirmed manufacturing defect
or an error on our part.
</p>
<h2>10. Contact Information</h2>
<p>
For questions regarding this Return & Exchange Policy, please contact:
</p>
<p>
<strong>Email:</strong> <a href="mailto:support@lime.graphics">support@lime.graphics</a><br>
<strong>Warehouse Address:</strong><br>
8301 Brooklyn Boulevard, STE 900<br>
Brooklyn Park, MN 55445, USA
</p>
</section>
<p>This Refund Policy applies to all purchases made from Lime Graphics. By placing an order on our website, you agree to the terms stated below.</p>
<h2>1. Eligibility for Refunds</h2>
<p>Refunds may be issued only for:</p>
<ul>
<li>Non-custom items</li>
<li>Items that are defective or damaged upon arrival</li>
<li>Orders canceled within the allowed cancellation window (see Section 5)</li>
</ul>
<p>Custom-made items are not eligible for refunds under any circumstances.</p>
<h2>2. Refund Conditions</h2>
<p>To qualify for a refund:</p>
<ul>
<li>The item must be unused and in its original condition.</li>
<li>You must contact us prior to returning any item.</li>
<li>You must provide proof of purchase (order number, email, or receipt).</li>
<li>Photo or video evidence may be required to evaluate a claim.</li>
</ul>
<p>We reserve the right to deny refund requests that do not meet these criteria.</p>
<h2>3. Non-Refundable Items</h2>
<p>The following items are strictly non-refundable:</p>
<ul>
<li>Custom orders</li>
<li>Personalized products</li>
<li>Items damaged due to improper installation or use</li>
<li>Items returned without prior approval</li>
<li>Shipping fees (unless the return is due to our error)</li>
</ul>
<h2>4. Processing Refunds</h2>
<p>Once a refund is approved:</p>
<ul>
<li>The refund will be issued to the original payment method.</li>
<li>Processing times vary depending on the payment provider (typically 3–10 business days).</li>
<li>We do not issue refunds to alternative payment accounts.</li>
</ul>
<h2>5. Order Cancellation</h2>
<p>Orders may be canceled within 24 hours of placement.<br>After this period, cancellation and refund may not be possible if production has started or the order has shipped.</p>
<p>Custom orders cannot be canceled once production has begun.</p>
<h2>6. Shipping Costs</h2>
<p>Shipping costs are non-refundable unless:</p>
<ul>
<li>The item arrived damaged</li>
<li>The wrong item was sent</li>
<li>A return is approved due to our error</li>
</ul>
<p>Customers are responsible for return shipping costs unless otherwise stated.</p>
<h2>7. Lost or Delayed Shipments</h2>
<p>We are not responsible for:</p>
<ul>
<li>Carrier delays</li>
<li>Packages held or delayed by customs</li>
<li>Packages marked as delivered by the carrier</li>
</ul>
<p>Refunds for lost or delayed packages may be issued only after the carrier completes an official investigation.</p>
<h2>8. Contact Information</h2>
<p>To request a refund or to ask questions about this policy, contact:</p>
<p>Email: support@lime.graphics</p>
<p>Warehouse Address:<br>8301 Brooklyn Boulevard, STE 900<br>Brooklyn Park, MN 55445, USA</p>